Welcome to Naimish Naturals Private Limited. By accessing or using our website (http://www.naimishnaturals.com) and purchasing our products, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our platform.
1. General Information
- Naimish Naturals Private Limited (“Company,” “we,” “our,” “us”) is a manufacturer and seller of wood-pressed edible oils, spices, and other natural food products.
- Our website (http://www.naimishnaturals.com) serves as an online marketplace for our products.
- These Terms & Conditions govern your use of our website, purchases, and any transactions conducted with us.
2. Eligibility & Use of Website
- You must be 18 years or older to place an order on our website.
- You agree to use the website only for lawful purposes and not engage in fraudulent activities.
- You are responsible for maintaining the confidentiality of your account details and password.
3. Product Information & Availability
- We strive to provide accurate descriptions of our products on the website. However, images are for representational purposes only and variations may occur.
- Product availability is subject to change without prior notice.
- We reserve the right to limit quantities or discontinue products at our discretion.
4. Pricing & Payments
- All prices listed on our website are inclusive of applicable taxes unless stated otherwise.
- All transactions are processed in INR (Indian Rupees) unless otherwise specified.
- Payments can be made via credit/debit cards, UPI, net banking, or cash on delivery (COD) (where applicable).
- We do not store or process payment details directly. Transactions are handled securely via third-party payment gateways.
5. Order Processing & Shipping
- Orders are processed and shipped within the estimated timeframe mentioned on the website.
- Shipping charges, if any, will be displayed at checkout.
- Pre-orders or bulk orders may require additional processing time.
- Customers will receive a tracking link once the order is shipped.
- We are not responsible for delays due to natural disasters, unforeseen circumstances, or courier partner delays.
For detailed shipping policies, refer to our Shipping & Delivery Policy.
6. Cancellations, Returns, and Refunds
- Orders can be cancelled within 12 hours of placing them, provided they are not dispatched.
- Returns are accepted only for damaged, defective, or incorrect products.
- Refunds will be processed back to the original payment method within 5-7 business days.
- For damaged items, photographic proof is required before initiating a return.
For full details, refer to our Refunds & Cancellation Policy.
7. Offers, Discounts, and Promotions
- All discounts, offers, and promotions are time-sensitive and cannot be combined unless stated otherwise.
- Orders placed during sales, discounts, or special promotions are final and non-refundable, except in cases of damage or defects.
8. Intellectual Property Rights
- All content, including logos, images, text, product descriptions, and graphics on our website, is the exclusive property of Naimish Naturals Private Limited.
- Unauthorized use, reproduction, or distribution of our brand name, logo, or content may result in legal action.
9. Limitation of Liability
- We make every effort to ensure that our products are safe and high quality, but we do not guarantee any specific health outcomes.
- We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products.
- Our liability in any claim shall not exceed the total amount paid for the product.
10. Privacy & Data Protection
- Your personal information is collected and processed in accordance with our Privacy Policy.
- We do not sell or share your data with third parties without your consent.
11. User Reviews & Feedback
- Users may post reviews, comments, and feedback on our products and services.
- We reserve the right to moderate or remove any content that is misleading, offensive, or violates our policies.
- By submitting feedback, you grant us the right to use, reproduce, and display it across our marketing platforms.
12. Third-Party Services & Links
- Our website may contain links to third-party websites or services for convenience.
- We do not endorse or take responsibility for the content, policies, or transactions on these external sites.
13. Governing Law & Dispute Resolution
- These Terms & Conditions are governed by Indian laws.
- In case of any disputes, both parties agree to resolve them through negotiation first.
- If unresolved, disputes shall be settled through arbitration under the Indian Arbitration and Conciliation Act, 1996, before moving to court proceedings.
- Any legal matters will be under the jurisdiction of courts in Lucknow, Uttar Pradesh.
14. Force Majeure
- We are not liable for delays or failure in performance due to causes beyond our control, such as natural disasters, strikes, government regulations, or technical failures.
15. Termination of Services
- We reserve the right to suspend or terminate user accounts if they violate our policies, misuse the platform, or engage in fraudulent activities.
- Users whose accounts are terminated will no longer have access to past orders or services.
16. Changes to Terms & Conditions
- We reserve the right to update or modify these terms at any time without prior notice.
- Continued use of our website after changes means you accept the revised Terms & Conditions.
17. Contact Us
For any queries or support, reach out to us:
📧 Email: support@naimishnaturals.com
📞 Phone / WhatsApp: +91 74994 16343
🕒 Support Hours: Monday-Saturday, 9 AM – 6 PM